User Data Deletion Instructions

To request deletion of your data, please email:

Use the subject line:

Please include the following information so that we can identify the correct account or connection:

• Your full name
• The email address associated with your AgentVault account
• Your Facebook Page name and/or Instagram username, where applicable
• A short statement confirming that you would like AgentVault to delete your associated data

For example:

Once a valid deletion request has been verified, AgentVault will delete or remove personal information associated with the relevant account where reasonably possible.

Depending on the services you have used, this may include:

• Facebook or Instagram account connection information
• Social-media account identifiers associated with AgentVault
• Authorisation or connection information associated with the integration
• Stored access credentials or tokens, where applicable
• Profile information obtained through an authorised social-media connection
• Social-media connection preferences
• Other personal information that is no longer required for the provision of AgentVault services

AgentVault will also disconnect the relevant social-media integration where applicable.

Certain information may need to be retained where required for:

• legal or regulatory compliance
• fraud prevention
• security investigations
• financial or accounting obligations
• dispute resolution
• enforcement of agreements
• legitimate audit or system-security records

Where information must legally or reasonably be retained, it will not be used for unrelated purposes and will be retained only for as long as necessary.

We aim to acknowledge data-deletion requests as soon as reasonably possible.

Once the request and the identity of the requester have been verified, AgentVault will process the deletion request within a reasonable period, subject to any legal or regulatory retention obligations.

If you authorised AgentVault through Facebook or Instagram, you may request deletion of information associated with that integration using the process above.

You can also manage permissions granted to applications through your Facebook or Instagram account settings.

Removing AgentVault's permissions through Meta does not necessarily remove information that was previously provided to AgentVault. To request deletion of information already held by AgentVault, please submit a deletion request using the instructions on this page.

For your protection, AgentVault may request reasonable information to verify that the person requesting deletion is authorised to do so.

AgentVault will never ask you to provide your Facebook or Instagram password as part of a data-deletion request.

For questions regarding privacy or deletion of personal information, contact:

For additional information about how AgentVault collects, uses, stores and protects personal information, please read our:

• Privacy Policy: https://agentvault.co.za/privacy
• Terms of Service: https://agentvault.co.za/terms