Legal & Compliance
Terms of Service
Last updated: June 2026
1. Acceptance of Terms
By accessing or using the AgentVault platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this platform.
2. Platform Description
AgentVault is an online marketplace connecting real estate agents and agencies in South Africa. The platform facilitates profile creation, vacancy listings, job applications, and talent discovery within the real estate sector.
3. Eligibility
To use AgentVault you must:
- Be at least 18 years of age
- Be a registered real estate practitioner with a valid FFC (for agents) or a registered real estate agency (for agencies)
- Provide accurate and truthful information during registration and profile creation
- Comply with all applicable South African laws, including the Property Practitioners Act
4. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
- Provide accurate, current, and complete information
- Keep your profile information up to date
- Not share your account credentials with any third party
- Notify us immediately of any unauthorised use of your account
5. FFC Verification & Compliance
AgentVault verifies FFC numbers against the PPRA public registry. By submitting your FFC number, you:
- Confirm that the FFC number belongs to you
- Consent to verification against the PPRA registry
- Acknowledge that providing false information may result in immediate account suspension
6. Subscriptions & Payments
- Agency subscriptions are billed in advance on a monthly or annual basis
- All prices are in South African Rand (ZAR)
- Subscriptions auto-renew unless cancelled before the renewal date
- Refunds are assessed on a case-by-case basis — contact info@agentvault.co.za
- AgentVault reserves the right to modify pricing with 30 days' written notice
7. Prohibited Conduct
You agree not to:
- Post false, misleading, or fraudulent information
- Impersonate another person or entity
- Use the platform for any unlawful purpose
- Scrape, copy, or redistribute platform content without permission
- Attempt to circumvent platform security measures
- Harass or discriminate against any user
- Post vacancies for roles that do not genuinely exist
8. Intellectual Property
All content, trademarks, and intellectual property on the AgentVault platform are owned by AgentVault (Pty) Ltd or its licensors. You may not reproduce, distribute, or create derivative works without our express written permission. User-generated content (profiles, reviews, vacancy listings) remains the property of the respective users, but you grant AgentVault a non-exclusive licence to display and use such content on the platform.
9. Disclaimers & Limitation of Liability
AgentVault provides the platform on an "as is" basis. We do not guarantee:
To the maximum extent permitted by law, AgentVault shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform.
- The accuracy or completeness of user-provided information
- Successful placement or hiring outcomes
- Uninterrupted or error-free platform availability
To the maximum extent permitted by law, AgentVault shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform.
10. Termination
AgentVault reserves the right to suspend or terminate any account that violates these Terms of Service, provides false information, or engages in conduct detrimental to the platform or its users. You may cancel your account at any time via your dashboard settings.
11. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.
12. Changes to Terms
We reserve the right to update these terms at any time. Material changes will be communicated via email or in-platform notification. Continued use after such notification constitutes acceptance of the revised terms.