Legal & Compliance

Privacy Policy

Last updated: June 2026

1. Overview

This Privacy Policy explains how AgentVault (Pty) Ltd collects, uses, and protects your personal information when you use the AgentVault platform. By using our platform, you agree to the practices described in this policy.

2. Information We Collect

Information you provide:

Account registration details (name, email, phone)
Professional profile information (FFC number, experience, specialisations)
Documents uploaded to the platform (FFC certificates, certificates, awards; CVs only where historically uploaded)
Application cover messages and agency notes
Payment and billing information

Information collected automatically:

Profile view counts and interaction data
Device and browser information
Platform usage and feature interactions

3. How We Use Your Information

To create and manage your account and profile
To facilitate job applications and agency discovery
To verify your FFC registration with the PPRA
To process subscription payments
To send platform notifications (application updates, FFC expiry reminders)
To generate market insights and analytics
To improve platform functionality and user experience
To comply with applicable laws and regulations

4. Cookies & Tracking

We use essential cookies to maintain your session and platform preferences. We do not use third-party advertising cookies. You may disable cookies in your browser settings, however this may affect platform functionality.

5. Data Sharing

We share your information only in the following circumstances:

With agencies: Your profile is visible to agencies only if you apply to their vacancy or enable "Open to Opportunities"
With the PPRA: Your FFC number is verified against the public PPRA registry
With payment providers: Billing information is shared with our payment processor for subscription management
As required by law: Where disclosure is required by a court order or applicable legislation

We never sell your personal information to third parties.

6. Data Security

AgentVault employs industry-standard security measures including:

Encryption of data in transit (TLS/HTTPS)
Encryption of sensitive data at rest
Role-based access controls for our team
Regular security reviews and monitoring

7. Your Privacy Controls

You have control over your data through the platform:

Open to Opportunities toggle: Control whether agencies can discover your profile
Current employer visibility: Choose whether to show your current employer on applications
Profile editing: Update or correct your information at any time
Account deletion: Request full deletion of your account and data

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 business days, unless we are required to retain it for legal compliance.

9. Children's Privacy

AgentVault is a professional platform intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries or to exercise your rights, contact us at:

AgentVault (Pty) Ltd
Email: info@agentvault.co.za