POPIA Compliance

AgentVault (Pty) Ltd ("we", "us", or "our") is committed to protecting the personal information of all individuals who interact with our platform in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This document outlines how we collect, use, store, and protect your personal information.

AgentVault (Pty) Ltd is the Responsible Party as defined under POPIA. We determine the purpose and means of processing your personal information on this platform.

Contact: info@agentvault.co.za

We collect and process the following categories of personal information:

• Identity information: full name, ID number, professional registration numbers (FFC)
• Contact details: email address, phone number
• Professional information: employment history, qualifications, certifications
• Financial information: subscription and billing details
• Usage data: platform interactions, profile views, application history
• Uploaded documents: FFC certificates, award certificates (CVs only where historically uploaded; routine CV uploads have been discontinued)

We process your personal information for the following lawful purposes:

• Facilitating the connection between real estate agents and agencies
• Verifying FFC registration against the PPRA public registry
• Managing platform subscriptions and billing
• Sending notifications relevant to your account and applications
• Improving platform performance and user experience
• Complying with legal obligations

We process personal information on the following grounds:

• Consent: Where you have expressly consented to the processing
• Contractual necessity: To perform our obligations under the platform agreement
• Legal obligation: Where required by applicable law
• Legitimate interest: For fraud prevention and platform security

As a data subject, you have the following rights:

• Right of access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information (subject to legal obligations)
• Right to object: Object to the processing of your personal information
• Right to withdraw consent: Withdraw your consent at any time

To exercise any of these rights, please contact us at info@agentvault.co.za.

We do not sell your personal information. We may share your information with:

• Agencies on our platform — only where you have applied to a vacancy or have "Open to Opportunities" enabled
• The PPRA — for FFC verification purposes only
• Payment processors — for subscription and billing management
• Service providers — who assist us in operating the platform under strict confidentiality agreements

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Upon account deletion, we will remove your personal information within 30 business days, subject to legal retention requirements.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include encryption at rest and in transit, access controls, and regular security reviews.

If you believe we have not complied with POPIA in processing your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za